What is your class cancellation policy? Can I reschedule?
Our studios are small and intimate by design. Limited spots mean every reservation matters — when you hold one, someone else can't.
Cancel or change 12+ hours out: No penalty, no fee. Your credit returns to your account and stays good through its original expiration date. We don't issue refunds.
Inside the 12-hour window, here's what applies:
- Late cancellation or modification — $10 penalty. Your credit comes back to your account, though it can take up to 48 hours to appear.
- No-show — Your credit is forfeited and a $25 fee is applied. To be clear: calling the studio after class has started to tell us you're not coming still counts as a no-show.
All bookings, rebookings, and cancellations go through your member account — online or in the ONYX Pilates App. Emailing or messaging support doesn't count as a cancellation.
To cancel: Sign in → Bookings → Upcoming Bookings → select your booking → Cancel